JSTMT Service and Support
Pre-Sales Consultation & Custom Solutions
With over a decade of specialization in metal sheet machinery manufacturing, JSTMT provides comprehensive pre-sales technical consultation to ensure you select the optimal equipment for your production goals.
- Dedicated Technical Team: Our experienced engineers and international sales specialists provide tailored advice, R&D support, and detailed machine configurations.
- Rapid Quotation & CAD Drawings: Upon receiving your specific material thickness, bending length, or tonnage requirements, we deliver itemized quotations and engineering drawings within 24 hours.
- Factory Inspection & Tailored Demos: We welcome client factory visits and remote live video inspections. Customized cutting and bending trial runs are conducted based on your sample parts.
Service During Sales: Order & Production Workflow
To ensure seamless execution from contract signing to final delivery, JSTMT maintains strict process transparency and rigorous quality control at every stage.
- Technical Confirmation: The final machine model, tooling specifications, and technical parameters are double-checked and formally confirmed by both parties prior to contract finalization.
- Contract & Production Scheduling: Upon receiving the Proforma Invoice (PI) signature and deposit, your order is immediately scheduled for mass production, with multi-stage quality inspections implemented along the line.
- Inspection & Shipping Notice: Once production and export-grade packaging are completed, we provide detailed loading/inspection photos and test videos. An official Shipping Notice is then sent to arrange dispatch smoothly.
Comprehensive Technical Training Options
To ensure your operators master machine commissioning, CNC controller programming, and routine maintenance, we offer flexible training solutions:
- Training at Our Manufacturing Facility (Recommended & Free): Enjoy 100% free operation and maintenance training at our factory in China during machine inspection and pre-shipment testing.
- On-Site Training at Your Plant (Client-Supported): If you request our engineers to conduct training and commissioning at your overseas facility, the technical instruction is complimentary, while clients cover the technician’s round-trip international airfare, local transportation, board, and lodging.
Remote Support: Free online video guidance and remote technical assistance are also available at any time.
Quality Assurance & Warranty Policy
- 12-Month Standard Warranty: We provide a 12-month quality warranty starting from the dispatch/B/L date, alongside lifetime technical support and 24/7 online customer service.
- Free Replacement Parts: During the warranty period, any components damaged due to manufacturing or quality defects will be replaced free of charge.
- Limitation of Coverage: Damage caused by improper operation, unauthorized modifications, human error, or natural wear and tear is not covered under the free warranty, and replacement costs shall be borne by the customer.
